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Support Ticket Submission Guide

To help us resolve your issue as quickly as possible, please select the category that accurately matches your problem:

LOW - General Questions & Help:

Use this for "how-to" inquiries, requesting minor text/image updates, or general feedback.

MEDIUM - Isolated Bugs & Login Issues:

Use this if you need a password reset, your account is locked, or a specific page/form is acting up but the rest of the site works. 

HIGH - Core Feature Broken:

Use this if a major function (like the e-commerce checkout) is broken for multiple people, but the website is still online.

CRITICAL - Complete Website Outage:

Use this ONLY if the entire website is offline (e.g., a blank white screen) or a severe security breach has occurred.

⚠️ Important Note:

Please do not select "CRITICAL" or "HIGH" for lost passwords or locked accounts. All access issues are handled under the MEDIUM category. Selecting an artificially high priority will not speed up your request.